Shipping policy

Shipping Policy

Thank you for visiting El Alfa, El Jefe - Merch. We aim to make your shopping experience smooth and transparent. Please review our shipping policy below for information on shipping times, costs, and related details.

Order Processing Time

• Production Time: All products are made-to-order and typically take 2-7 business days to print and prepare for shipment.
• Processing Time: Once your order is printed, please allow 1-2 business days for processing before shipment.

Shipping Time

Shipping times vary depending on the destination and the shipping method selected at checkout. Below are the average shipping times:

• Domestic Shipping (Within USA):
  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days
• International Shipping:
  • Standard Shipping: 7-21 business days
  • Express Shipping: 3-10 business days

Shipping Costs

Shipping costs are calculated at checkout based on the destination and the weight of the order. Any applicable taxes and duties for international shipments are the responsibility of the customer and are not included in the shipping cost.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive an email confirmation with your tracking number. Please allow up to 48-96 hours for tracking information to update.

International Shipping

We are happy to offer worldwide shipping! However, international orders may be subject to additional customs fees or import taxes, which vary by country. These fees are not included in our prices or shipping costs and are the customer’s responsibility.

Delayed or Lost Shipments

While we strive to deliver your order on time, please note that unforeseen circumstances like customs delays, weather conditions, or carrier issues may impact delivery. If your order is delayed beyond the estimated delivery time, please contact us at info@merchelalfaeljefe.com.

Wrong Address

Please ensure your shipping address is correct when placing your order. We are not responsible for packages shipped to incorrect addresses. If you realize an error in your address after placing your order, contact us immediately. If the package has not yet shipped, we will do our best to update it. If it has already shipped, we are unable to change the address.

Returns & Exchanges

As our products are made-to-order, we do not accept returns or exchanges unless the product arrives damaged or defective. If you receive a damaged item, please contact us within 7 days of receiving your order with photos of the defect, and we will be happy to assist you.

Contact Us

If you have any questions or concerns about your shipment, please don’t hesitate to contact us at info@merchelalfaeljefe.com.